Could You Work in a Customer Facing Role? #career #careeradvice

Are you fresh out of college? Or have you been working in your current career for more than a decade? It’s never the wrong time to reconsider your work life options. You might feel stuck in a rut, your job might not be satisfying you, or you might not know where to go to apply for your first entry-level position. Many roles nowadays have an element of customer service. This can range from the telephone receptionist in a law firm to a social media manager who is conversing with clients over online platforms for eight hours a day. Customer facing doesn’t necessarily mean seeing another human physically. It could simply mean having contact with people through a variety of means. Being a customer facing does require specific attributes. Have you got what it takes?


Often being in a customer facing role means being the first point of contact for those people who are eager to make a complaint. It could be as simple as not having had their item arrive on time or more serious issues of misconduct and negligence. You need to be able to maintain a calm facade no matter what thoughts are racing through your head. Try to empathize with the customer and put yourself in their shoes. Imagine ordering a present for a significant birthday with plenty of time to spare only for it not to turn up. Be patient and allow the customer to rant if they have to. When there is a gap, interject and sympathize. Make it clear that you will take their complaint seriously. Detail how you will escalate the complaint and make sure you keep them informed of any progress and developments.


Customer facing roles often mean being motivated by sales and money making initiatives. If someone telephones your company enquiring about an offer they have seen on a social media platform, it might be up to you to secure the sale. If you streamline your sales process and ensure that every member of the company follows the same approach, the brand can gain a reputation for exceptional customer care rather than pushy sales tactics. Cold calling is no longer thought of as a suitable approach to earning revenue. However enticing customers to be more active in the sales process to make the first move has proven profitable.

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Communication Skills

Sometimes you will be talking to people over the telephone, at other times you might be emailing to respond to an inquiry, and at other points, you might be responding to a Twitter post or Instagram comment. Adapting your tone and voice for each method of communicationand for each customer type is a skill. Get this right, and you could find yourself with an exceptional reputation for customer service, find yourself with positive reviews online and with more traffic to your company’s website to convert to sales.
Customer facing roles are no longer lesser qualified jobs. They encompass every tier of a firm and every sector of the industry. If you have what it takes, consider applying your skills to a customer facing role.

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Could You Work in a Customer Facing Role? #career #careeradvice

Unless you have an abusive boss or obnoxious coworkers, it can be hard to tell when it’s time for a career change. If your work has become monotonous, it might be time to consider changing careers.

While some people stay in the same career all of their lives and they enjoy it, most people change careers at least three times. That’s not jobs, that’s careers. Here are three signs that it might be time to start looking for a new line of work:

You Want to Work from Home

This is one of the main reasons why people are changing their careers today. They are tired of having to drive to and from work every day when they hear about an increasing number of people that are working from home. Of course, you may have other reasons for wanting to do this, for example, you may have recently had a baby. Either way, there are many ways you can work from home today. You can learn how to day trade for a living, for example, or you can take on freelance jobs, provide online lessons and tutorials for people, start your own blog, and so on.

You are not Learning Anymore

Aside from wanting to work from home, another sign that you should look into changing your career is if you find that you are not acquiring new skills and experience in the workplace any more. This suggests that you need a change. Whether this is a new career or simply a new job is up to you. However, you must recognize that you are going to leave a big hole in your CV if you do not develop practical skills and add new qualifications to your CV over time.

You are Bored 

A final clear sign that it is time for a career change is if you have grown bored with your job. Of course, it is natural to have bored periods from time-to-time. No matter how much you love your career, there are going to be tasks and elements of the job that are boring. Nevertheless, if you find that this feeling does not seem to be going away no matter what you do, it is definitely time for a change. After all, you are going to spend the vast majority of your life working, and so it is only right that you are doing something enjoyable that makes you happy.


As you can see, there are a number of different indicators that now is a good time for a career change. If you have noticed any of the signs that have been mentioned above, you may be feeling a little bit scared regarding what lies ahead. But there is no need to panic. You should start thinking about what you really want from your career so that you can make the required changes to achieve this.

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3 Signs it's Time for a Career Change - #careerchange #career #iquit #getajob

When you feel like your current career is doing nothing for you and you’ve taken things as far as they can go, you should think about what you can do to push further and find a way forward that fulfills you. For most people, this means making a career change and finding a new job that offers new challenges and new opportunities to you. That’s certainly a daunting prospect to face up to, but it’s often the right way forward.

The most important part of making a big career change is taking those first few steps. When you do this, you’re able to start your journey and force yourself to start taking action. If you know that you need a change, it makes sense to simply push for it and make it happen. Why wait around if you know that nothing’s going to change? Read on to learn about what you can do to take the first steps towards a brand new career.

Give Yourself Time to Think About This Change

First of all, you need to think about the change and what it will mean for you. There are lots of things that will be different once you take on a new job and a new career path. For a start, you will want to make sure that your new job you aim for pays as much as your current job. If that’s not the case, you will end up struggling to pay the mortgage and the bills each month.

Set Aims for Your Career Progression

You should have some clear aims and goals for your career progression because when you have that, you’re able to make sure that you’re always moving in the right direction and not standing still. It’s very easy to say you’re going to make big changes in your career and then not do much at all. That’s never the way it should be so set goals and clearly move in the right direction from this point onwards. It’s what’ll be best for you in the end.

Seek the Right Qualifications

You should always be looking to seek the right qualifications before you try to apply for new jobs. You’ll only get turned down if you don’t have the expected qualifications in place and ready to show employers. If you want to be a nurse, for instances, you’re going to have to find nursing schools where you can get training before you expect any medical facilities to hire you. That’s just the way it is for many jobs, so be willing to put in the work.

Get Some Experience

Finding ways to gain experience will certainly help you a lot when it comes to pushing forward with a new career path. You will only struggle to gain jobs if you have no relevant experience. You could volunteer or pursue internships to begin with if you want to gain this experience. It definitely makes sense for a lot of people. Or you could just start at the bottom with an entry level position and be willing to work your way up from there?

Believe in Your Abilities to do the Job You Want to Do

You should always believe in your abilities and your ability to do the job that you actually want to do. There are so many great ways to improve your confidence, but it all comes down to believing in your own abilities. If you don’t believe in yourself and you’re not sure that you’ve got what it takes to succeed, why would anyone else believe in you? That’s the question you should ask yourself. Try to believe in yourself and what you’re doing.

Make Use of Any Transferable Skills You Have

You should think about which skills you have that might transfer to the new job that you want to do. Not all skills can be ignored and thrown away just because you’re changing your career. Things like tech skills and good communication skills are assets in just about every job nowadays, so make sure that you highlight those kinds of transferable skills when you’re looking to switch career and get a new job. It will really pay off for you in the end.

Work on Your CV

It’s a good idea to start working on your CV before you make this career change. If your CV hasn’t changed much in the last few years, it’s probably terribly out of date by now. You should make sure that it’s completely up to date and ready to impress anyone who might want to read it. It should also be geared towards the kinds of jobs that you want to do because that’s the only way to secure the right job in the future.

Prove Yourself

Proving yourself is tough, but when you get a chance in a new career, you need to make sure that you don’t disappoint. When someone takes a chance on you, especially when you don’t have much experience to back yourself up, you need to repay that trust as soon as you can. Doing so will reassure them that they’ve made the right decision and that they can trust you to perform to the highest standards.

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Don’t Wait Around Forever

Finally, you should remember the importance of pushing ahead, even when it’s scary and daunting to do so. If you just wait around forever and keep talking about changes without ever actually carrying them out, you will end up getting nothing at all done, and that’s not the way it should be at all. Be brave and grab the bull by the horns.

A career change is something that we all feel a need to push ahead with at one time or other in our lives. You should make sure that you stay true to yourself and make that change happen if you feel that you passionately need to go in a new direction in your career. It’ll be a challenge, but it could be worth it.

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How to take your first steps towards career change - #career #careerchange